lg999 Terms & Conditions

1 General Provisions

lg999 is an online gaming and betting platform that provides cricket betting, live casino, slot games, and other gaming services for users in Bangladesh. The platform operates using SSL encryption and follows fair play principles.

We reserve the right to modify these Terms at any time. Members will be notified of changes via email or through a notice on the platform. Continued use of the platform after any changes means you have accepted the updated Terms.

2 Account Registration & Eligibility

2.1 Registration Requirements

To create an account on lg999, you must meet the following conditions:

• You must be at least 21 years of age.
• You must register using your own name and personal details — not under someone else's identity.
• All information provided at the time of registration must be completely accurate and up to date.
• A maximum of one account per person is allowed. We reserve the right to close duplicate accounts and forfeit their balances.
• You must keep your account password confidential and must not allow anyone else to use your account.

2.2 Identity Verification (KYC)

lg999 may conduct a Know Your Customer (KYC) verification process for any member at any time. This process may require submission of a national identity card, passport, or another government-issued ID. We reserve the right to hold withdrawals until KYC is completed.

2.3 Right to Close Accounts

lg999 may suspend or permanently close an account with or without notice under any of the following circumstances:

• Providing false information.
• Evidence of fraudulent activity or manipulation.
• Operating multiple accounts.
• Violation of any clause of these Terms.
• Evidence that the member is a minor.

3 Deposit & Withdrawal Rules

3.1 Accepted Payment Methods

The following payment methods are accepted for transactions on lg999: bKash, Nagad, Rocket, Upay, and bank transfers (such as Dutch-Bangla Bank, BRAC Bank, Islami Bank). Use only these methods; transactions through third parties are not permitted.

3.2 Minimum Amounts

• Minimum deposit: ৳300 (for each method).
• Minimum withdrawal: ৳1,000.

3.3 Withdrawal Processing Time

Approved withdrawal requests are generally processed within 5–30 minutes. However, processing may take longer if KYC verification is incomplete or if there is a suspicion of irregularities in the account.

3.4 Withdrawal Conditions

Before submitting a withdrawal request, please ensure the following:

• The deposit method and withdrawal method must be the same unless otherwise approved.
• The wagering requirements for any applicable bonus have been fully met.
• Identity verification (KYC) has been completed.

4 Bonus & Promotion Terms

4.1 Welcome Bonus

New members receive a 100% bonus on their first deposit, up to ৳15,000. For example — a deposit of ৳1,000 adds ৳1,000 in bonus, bringing the total balance to ৳2,000; a deposit of ৳32,000 or more qualifies for the maximum bonus of ৳15,000, bringing the total balance to ৳47,000.

4.2 Wagering Requirements

The wagering requirement for the welcome bonus is 15 times the bonus amount. Wagering is calculated on the bonus amount only — not on the combined total of the deposit and bonus. Example: ৳1,000 bonus × 15 = ৳15,000 in bets must be placed before bonus winnings can be withdrawn.

4.3 General Bonus Terms

• A bonus may only be claimed once; re-registering to claim a bonus again will be treated as fraud.
• Bonus funds cannot be withdrawn directly — they become withdrawable only after wagering requirements have been completed.
• lg999 reserves the right to cancel bonuses in cases of fraudulent betting (for example, placing bets on both sides of the same event).
• lg999 reserves the right to modify or cancel any promotion at any time.
• Separate terms may apply to VIP cashback and other ongoing promotions.

5 VIP Program & Rewards

lg999's VIP program has four tiers — Bronze, Silver, Gold, and Platinum. Weekly cashback benefits apply at each tier:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.5% weekly cashback.
• Gold: Up to 0.8% weekly cashback.
• Platinum: Up to 1.0% weekly cashback.

VIP tier progression depends on consistent activity on the platform. Cashback bonuses are automatically credited to the account every week. Contact lg999 support for the wagering requirements applicable to cashback.

6 Gaming & Betting Rules

6.1 General Gaming Terms

All gaming activity on lg999 follows fair play principles. Each game has its own rules, which are displayed when the game loads. If a technical issue occurs, ongoing bets or rounds may be cancelled and the bet amount will be refunded in that situation.

6.2 Special Betting Provisions

• All bets are final once confirmed and cannot be changed.
• If the outcome of an event is uncertain or the event is cancelled, the bet amount will be refunded.
• The use of automated betting software or bots is strictly prohibited.
• Unusual betting patterns on the same event may be subject to investigation.

6.3 Technical Issues & Errors

If an incorrect payout or bonus is awarded due to a technical error, lg999 reserves the right to correct or recover that amount. Abnormal winnings resulting from system errors will not be considered valid.

7 Responsible Gaming

lg999 places the highest importance on responsible gaming. We believe gaming is an entertainment activity, and we are committed to ensuring it does not become a cause of financial or mental harm.

• Contact support to set your gaming limits.
• A self-exclusion request option is available if needed.
• If signs of gaming addiction appear, seek help immediately.
• It is the responsibility of every adult guardian to prevent minors from accessing the platform.

For more information on responsible gaming, please visit our Responsible Gaming page.

8 Intellectual Property Rights

All content on the lg999 platform — including logos, designs, text, graphics, software, and other elements — is the intellectual property of lg999 or its licensors. Reproducing, modifying, or distributing these materials without written permission from lg999 is strictly prohibited.

9 Privacy & Data Protection

lg999's Privacy Policy applies to the collection, storage, and use of members' personal information. By using the platform, you also agree to that policy.

We use SSL encryption to keep your information and transactions secure. Your account information may be shared with third parties only when required by law or for the purpose of fraud investigation.

10 Limitation of Liability

lg999 will not be held responsible for the following:

• Gaming sessions interrupted due to internet connectivity issues.
• Account information compromised due to third-party software or hacking, where the member has themselves violated security guidelines.
• Financial losses resulting from betting or gaming.
• Any issues arising from incorrect information submitted by the member.

The platform's maximum liability will never exceed the amount of the transaction in question.

11 Prohibited Activities

The following activities are strictly prohibited on the lg999 platform:

• Money laundering or illegal financial transactions.
• Creating multiple accounts to claim bonus benefits.
• Using bots, scripts, or automated software to play games.
• Attempting to access another member's account.
• Attempting unauthorized access to the platform's systems.
• Harassing other members or lg999 staff.
• Claiming bonuses or payouts using false or misleading information.

12 Dispute Resolution

If a dispute arises, we will first attempt to resolve it through discussion. Send dispute-related complaints to [email protected]. Our support team is available 24/7 in both Bengali and English.

Game results and the platform's technical records will be considered final and will serve as the primary evidence in resolving disputes.

13 Contact & Support

If you have any questions or comments about these Terms, please contact us:

• Live Chat: Available 24/7 — start directly from the platform.
• Email: [email protected]

Support is available in both Bengali and English.